Privacy Policy

1st March 2018 (Version 1)

 

Contents

1. About this policy

2. About us

3. How to contact us

4. What types of data we hold about you

5. How we obtain your data

6. What we use your data for

7. Who we disclose your data to

8. Where we process your data

9. Data security and preventing unauthorised access

10. Cookies that we use

11. Your rights

12. Third Party Websites

13. Changes to this policy

14. Legal status of this policy

15. Meaning of words we use in this policy

 

1. About this policy
This is the privacy policy of Teaching Art Ltd (trading as Artcoe), which sets out our policy in relation to data and information we collect and use in relation to our visitors, customers and members. We keep your data confidential (unless your data is supplied for the purpose of being viewed by others, such as forum posts), and only use it and share it as detailed in this privacy policy. We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data. We do not sell your data to third parties.

2. About us
Artcoe is the trading name of Teaching Art Ltd. We are a limited company registered in England and Wales with company number 1976314, and our registered office is at Mayfield & Co, 2 Merus Court, Meridian Business Park, Leicester, LE19 1RJ.

3. How to contact us
To contact us, please write to our principal office at Artcoe, PO Box 50, Newark, Nottinghamshire, NG23 5GY, or e-mail us at [email protected]

4. What types of data we hold about you
The data and information we hold and process about you consists of the following:

a. Information about you:
  • Your account information
  • Your name
  • Your contact details, including address, telephone, mobile, fax, own website, and e-mail.
  • Your account information, including each membership and other account you have registered for with us.
  • Your account log-in details, including username and password.
  • Your address book entries, including other shipping addresses that you provide.
  • Any contact details and messages you provide when recommending a friend.
  • Your account preferences, loyalty points and other account information.
  • For affiliated clubs: club name, official contact, address, telephone details, club member names, nominated order person, nominated delivery address, and club payment information.
  • For regional co-ordinators: car information, employment status, contact preferences for other members to contact you, your club / group membership, your biography and painting history, and information generated as a result of your activities as a regional co-ordinator.
b. Information relating to your orders
  • Your purchase transactions
  • Your purchase orders
  • Your payment information, including your credit or debit card information and payment history. (Card and other payment information is held in an encrypted form in our systems and may be used for future purchases and annual renewal of your account).
  • Order delivery, fulfilment and returns information.
c. Your activity online
  • Your content
  • Your forum posts
  • Your membership information, including profile, competition entries, clubs and groups.
  • Your professional artist information, including details, galleries, portrait, biography, exhibitions, awards, tuition, media, and subjects.
  • Messages that you exchange with other members using any service provided by us.
  • Any other content that you supply.
d. Administration Information
  • Communications between you and us, including queries, problems, support, and survey responses, and including via e-mails, web-forms, and telephone.
e. Technical information when you visit our website
  • Web browser information including your browser brand (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome),
  • Operating system (e.g. Microsoft Windows, OSX, Android)
  • IP address (a unique identifier allocated to your computer for your connection to the internet).
  • Information relation to your use of our website, including where you visited our website from, and what pages you visit on our website.
5. How we obtain your data
We obtain your data through a variety of means, including:

a. Forms you fill in / data you provide.
  • From forms which you complete and submit on our website
  • From printed forms which you obtain from our website or us, including our professional-associate member application form, club-affiliation application form, and regional co-ordinator form.
  • Data we collect face-to-face, or by means of e-mail or telephone.

b. Other information you supply
  • From the data, information and images you post, upload or otherwise provide to our website, including our forum.
  • From any other information you supply from time to time, including through telephone calls, emails and other communications between you and us.
  • From any information supplied by other users of our site and other members.

c. Generated Information
  • From information generated by us as a result of dealings, transactions and communications with you, including supplying any goods or services to you, providing the functionality of our website, operating competitions, and dealing with queries, support requests and complaints.

d. Technical Information
  • From information which is automatically supplied by your web-browser when you visit our website.
  • From information recorded by our server when you view any page on our website.
6. What we use your data for
We use your data for the following operational purposes:-

a. Operate and improve our website
  • To provide our website and its features and functionality.
  • To analyse the performance of and improve our website.
  • To keep you informed with status or other administrative notices.

b. Supply of goods and services
  • To perform each order from you for the supply of goods and services.
  • To collect payments due from you.

c. Provision of membership accounts
  • To provide, administer and manage your accounts and the associated services included In those accounts.
  • To collect payment of all account fees, including annual renewals.

d. Run events, schemes etc.
  • To run any competitions or any other events in which you participate.
  • To operate our membership, club and regional co-ordinator schemes.

e. General administration
  • To monitor our staff.
  • To communicate with you for administrative and support purposes.
  • To manage complaints, disputes and claims.
  • To enforce our contracts and terms and bring claims.

f. Marketing e-mails and communications We will also use your data to send you marketing materials and newsletters relating to our website, products, services and events, but only where you have consented to this through the appropriate setting in your website account, and you have not withdrawn your consent. You may change your consent by adjusting the appropriate setting or informing us through our contact details in this policy. g. Data we hold on you is done so on our secure computer servers. We hold this data to ensure that we are able to manage your account and provide details to you on previous purchases, wishlist items and your account preferences. If you require us to remove this information, please see section 11.


7. Who we disclose your data to a. Public Data Where, as part of the functionality of our website or as part of any service, competition, or event we provide or run, it is envisaged that certain of your data will be made available to the public in general, or to other members, then we may make that data available on such basis. For example, your forum posts, elements of your profile and professional-artist information, your galleries, tuition etc, may be made public. We will make it clear to you in our website, or in our communications with you, which elements of your data will be made available in this way. If our website settings allow you to control what elements of your data are made public, then we will honour the settings that you select. b. Our contractors and suppliers Where we use third parties to provide or supply any part of our website or any goods, services, events, insurance or other things, or to enforce or administer any contracts or terms, then we may provide your data to them as reasonably required for those purposes, including to the suppliers from whom we obtain our goods, our delivery agents, payment processors, and insurers. Your data may be held by them as data processor on our behalf, in which case we will remain the data controller, and your data will only be held and used by them on our behalf and in accordance with our instructions and this policy. Your data will also only be held or as long as it is required to undertake their services, after which time it will be securely removed from their systems. In some cases, your data may need to be provided to them to be used by them for their own purposes, as data controller, where this is reasonably necessary, for the purposes of provision of any goods, services, insurance, event etc. by them. In such case, they should inform you separately that they are holding your data as data controller. c. Legal requirements We may supply your data to a government authority where required to comply with a legal requirement, for the administration of justice, or where reasonably required to protect your vital interests. d. Claims handling We may disclose your identity to any third party who is making any claim against us in relation to any of your data that you have posted or uploaded to our website, including where it is claimed to breach their rights or privacy.

Pacel Hub In its capacity of providing customer services, Parcelhub Limited (PHL) will on behalf of Artcoe process information provided to it directly by you in order to respond to your specific enquiry.

In order to be able to respond to and fully handle customer service queries placed by The Artcoe customers, PHL is in addition supplied with access to the original purchase information of all orders including personal data, consisting of name and address, telephone number, email address, item purchased and price paid, and any delivery instructions provided. No financial information about you is supplied. This data is held and accessed on a Legitimate Interests basis in order to assist with the successful delivery of your order and also to assist you with any questions you submit regarding that. We access this information as a data Controller for customer service reasons only where necessary and no access is made to, or use made of, information outside this.

Administrative Headquarters:
Parcelhub Limited
Unit 6, Road No. 2
Colwick Quays Business Park
Nottingham
NG4 2JY


Distribution Centre: Parcelhub Limited
Unit A
Little Tennis Street South
Nottingham
NG2 4EU


[email protected]
www.parcelhub.co.uk


International: +44 (0)1159 503 018
Freephone 0808 168 6013


Your data may be accessed and used for the following reasons:

- If the tracking information relating to your order indicates a delivery problem, we may use your address information to research and provide additional information pertinent to locating your address to the delivery company to successfully complete delivery.

- If there is a possibility that your order is lost, we may be asked by the delivery company for a description of a parcel and its contents to aid with locating it. If so, we will obtain this information from your original purchase record and provide it to the delivery company.

- If you contact Artcoe customers by email or other enquiry regarding the delivery of your order, we will use any data you supply to us in the course of that enquiry in order to assist with your requests and communicate with you regarding them.

- If you contact Artcoe by email or other enquiry regarding other matters such as product details, we will pass your enquiry to Artcoe to handle and take no further action with any data provided therein.

Communications with you and with delivery companies regarding your order, which may contain personal data, are recorded within PHL’s ticketing system. This information is anonymised 30 days after the conclusion of the process.

The information which we can access regarding you is held on Artcoe systems as outlined in their full privacy notice.

Additionally as a Processor of your data relating to Artcoe original shipping request, PHL will act according to the requirements of Artcoe (the data Controller) according to the terms of this processing agreement in its handling of your data: https://www.parcelhub.co.uk/data-processing-agreement/ This will include the passing of your data essential to the delivery of your order to the relevant shipping partner.

Data subjects have certain statutory rights, with which Parcelhub Limited are fully compliant, namely:

1. The right to be informed. We will tell you how we use and store your data (in this Privacy Notice and in the Data Policy available on our website), and will inform you if this changes in any way.

2. The right of access. You have the right to access any record we have of your personal data to verify that we are using it lawfully. Should you wish to do so, you can submit a ‘Subject Access Request’ to us.

3. The right to rectification. You should tell us if we hold any inaccurate or outdated information about you, and we undertake to correct it accordingly.

4. The right to erasure. You can require us to delete any personal data we hold about you, either in some of the ways listed above or by contacting us.

5. The right to restrict processing. As this notice outlines, we only use your data in very limited ways. If however, you would like us to keep your data but change the ways in which we use it, you can contact us to request this.

6. The right to data portability. If you wish us to provide you or another company with a copy of the information we hold about you, you have the right to request that we do so.

7. The right to object. Similarly to some of the above rights, you have the right to object to certain usages of your data on grounds relating to your particular situation or if you dispute our Legitimate Interests as stated above. Again, you should contact us should you wish to do so.

8. Rights in relation to automated decision making and profiling. We do not conduct this sort of activity in relation to your data.

9. The right to complain to a supervisory authority. If you are unhappy with how we are processing your data, you can lodge a complaint to the Information Commissioner’s Office (ico.org.uk).

In any case listed above where you are required to contact us, or with any other queries about our use and storage of your data, please email or write to us using the below details.

James Rhodes, Data Protection Officer, [email protected]

Parcelhub Limited, Unit 6, Colwick Quays Business Park, Nottingham, NG4 2JY, United Kingdom

 

8. Where we process your data
We and our contractors and suppliers normally store and process your data in the United Kingdom. However, we and our contractors and suppliers may from time to time store and process your data elsewhere, including outside the European Economic Area. This may be because our contractor or supplier who carries out any order fulfilment or payment processing, for instance, may be based elsewhere. If your data is to be stored or processed outside the European Economic Area, we will comply with, and take all reasonable steps to ensure our contractors and suppliers comply with, the rules under the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) for processing personal data outside the European Economic Area.


9. Data security and preventing unauthorised access a. Our security measures We will take and use reasonable endeavours to ensure our contractors and suppliers take all reasonable steps and implement all reasonable measures, to keep your data secure and prevent unauthorised access to your data (except for those parts of your data intended to be made available to the public or other customers or members of ours, such as your public profile, forum entries, gallery etc.), and to prevent accidental loss or damage to your data. b. Your passwords You are responsible for keeping your username and password log-in details confidential and we would ask you not to share them with anyone. c. Information Security Policy All employees are responsible for ensuring confidentiality of sensitive information. Teaching Art recognises the importance of information security. The primary purpose of our information security is the protection of services to members and customers, and the customer information we are supplied with. It is the company’s aim to ensure that customers have confidence in our information security and are safe in the knowledge that we are responsive to their security concerns. Teaching Art will adhere to all the requirements of PCI DSS in protecting customer card details. Everyone within Teaching Art has an important role to play and each member of staff has their own specific tasks and responsibilities. We expect our core behaviour of professionalism and customer focus to be reflected in our protection of customer information. We support staff efforts to secure information through policies, and staff training and awareness activities. This policy is subject to review annually to ensure that at a strategic level it addresses the evolving information security threats and objectives needed for the organisation to be successful. d. Payment Card Security Teaching Art process payment cards through Verifone Payment Page, accessed from authorised PCs on a dedicated network segment. There shall be no access to this network segment from the Internet, or from other sections of Teaching Art. PCs and other devices on this network shall be configured to meet the requirements of PCI DSS, and may only be accessed by authorised users. Teaching Art also process payment cards via standalone payment terminals (PDQs). PDQs may only be accessed by authorised employees.


10. Cookies that we use
Cookies are small text files which a web page can save on your computer and read at a later date. We use cookies only where necessary for the purposes of the technical operation of our website, including for managing log-ins, shopping baskets, transactions and other functions of our website.

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

11. Your rights a. Access to your data You can see most of your data through your account web pages when logged in on our website. Under the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), you are entitled to a copy of all personal data we hold about you. If you would like to exercise this right, please contact us via email at [email protected], requesting a Subject Access Request Form. b. Your right to stop marketing messages If we are sending you marketing literature (including paper-based and electronic messages), you have the right to ask us to stop doing this. Please contact us using our contact details above. c. Your right to stop use causing distress You have the right to ask us to stop using any data for any purpose where that purpose is causing you substantial distress. If you have any concerns regarding our use of your data, please contact us using our contact details in this policy. d. Your right to alter inaccurate data You are entitled to ask us to change, erase, block or modify any inaccuracies in your personal data, by contacting us using our contact details above. We will respond to these requests within one month. In most cases you can do this yourself though your account web pages on our website, which let you change and update your data. e. Your right to revoke consent at any time You have the right to withdraw consent for us to use your data at any time. If this withdrawal means we are not able to provide a service to you, we will advise of this at the time of withdrawal. f. Your right to erasure If you wish to have all of your data that is held by Teaching Art erased, you should contact us on the details above, to which we will respond within one month.

12. Third-Party Websites
Links to third-party websites may appear on our website. Such third-party websites are not our responsibility, we do not endorse them and you visit and use them at your own risk. If you supply any data to them, you should read their own privacy policy.

13. Changes to this policy
We may at any time change this privacy policy by publishing a new version on our website. We will not be required to inform you of this. You are responsible for regularly reviewing our website stay up to date with the latest version of this policy. By continuing to use our website and services after any such change you will be considered to have accepted the change

14. Legal status of this policy
This privacy policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party other than such rights as already exist by law separately to this privacy policy.

15. Meaning of words we use in this policy In this policy:
  • personal data means any of your data which constitutes personal data under the Data Protection Act 1998 or General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), and in relation to which you are the data subject.
  • we, our and us means Teaching Art Ltd, trading as Artcoe.
  • you and your means you our guest, visitor, customer or member, including anyone who visits our website, registers for an account with us, purchases anything from us, uses our website forum, enters any competition through our website, registers for a professional account and becomes a full member of ours, any affiliated club and its members and any regional co-ordinator.
  • your data means all data and information which you supply or we otherwise hold, obtain, generate or process in relation to you from time to time, as further detailed in this policy.
  • service means any service provided by us, whether free or paid-for, including our website any service, feature or functionality of our website.
  • website means our internet website whose address is http://www.artcoe.com and any additional or replacement website from time to time that we operate.

Copyright 2018, Artcoe